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Frequently Asked Questions (FAQ)How secure is my payment information?How do I pay? How long will my order take to arrive? How much does shipping cost? What is Ionode's warranty/return policy? How do I make a return? If your question is not listed here, please feel free to contact us! Back to shopfront How secure is my payment information?Your payment information is completely secure- IonodeDirect.com uses PayPal, an internationally respected name in online payment, to process payment using the latest in secure encryption technology. Look for "https://" in your browser's location bar whenever entering credit card or bank information to ensure your online security.How do I pay?You can pay with most credit/debit cards, including Visa, MasterCard, and American Express, without having a PayPal account. IonodeDirect.com also supports payment from a PayPal account, and from a bank account through a PayPal account.How long will my order take to arrive?Standard orders will be shipped within 2 business days of order receipt. Allow a further 1 to 2 weeks (typically) for international shipping and 2 days within Australia.How much does shipping/freight cost?Worldwide shipping through IonodeDirect.com is free!What is Ionode's warranty/return policy?Ionode electrodes are guaranteed against faulty materials and workmanship for 12 months from the date of purchase. Additionally, electrodes purchased on IonodeDirect.com come with a 30 day satisfaction guarantee. If for any reason you are not completely satisfied, return the electrode to us within 30 days for a complete refund.How do I make a return?Please contact us to arrange your return and refund/replacement. |
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T. F.